We hope that you are happy with your product. If not, you have a right to complain and return your product with 14 days after you have received it. You will get a refund for the product, ex. freight charges within 30 days after the return of the product.
T +47 990 382 82
HOW TO PROCEED WITH RETURNS
Make yourself familiar with Terms & Conditions for Returns below.
Open the package carefully at the end of the tube. Remove the seal at the end of the tube. Do not use a knife across the surface of a roll, you may damage the rug.
Keep the plastic packaging.
Roll out, test, inspect and try your carpet carefully without damaging it or making it dirty.
If you find the product unsatisfactory, use the Complain Form and make your claim in written. You can also contact us directly. We do not accept returns without the written documentation.
To pack the rug back, roll it firm, use a tape or a rope to hold the roll tight. Use the plastic tube to pack it. If you do not have the original packaging, we can send you the packaging free of charge or advice an alternative.
As soon as we have received your complaint we will arrange a pick up in your area.
The refund ex. freight charges will be transferred to your account within 30 days after we get a written Complain Form and the product. You have also an option to exchange the product for a new one or get a voucher.
We are always here to help you. Do not hesitate contacting us.
TERMS AND CONDITIONS
Please make yourself familiar with the following:
ARTICLE 5. RIGHT TO RETURN
The Buyer will be entitled to return the Product that has been delivered, free of charge, within a term of 14 days after the Product has been received, without stating his/her reason for doing so, in the manner indicated by the Seller, provided that the Product has not been used (trying in the room is permitted), is undamaged and (insofar as possible) is in the original and undamaged packaging. The Buyer will not be permitted to exchange the Product for another Product. If the Buyer wishes to purchase another Product he/she will have to place a new order on the Website.
In the case referred to in the preceding subsection, the Seller will refund the Purchase Price as quickly as possible, but in any event within 30 days after the Agreement has been terminated. If not all the Products that form part of the Agreement are returned, the Seller will be entitled to deduct the original shipping costs from the Purchase Price to be refunded because the same amount of shipping costs will be due for the Products that have not been returned.
ARTICLE 6. FORCE MAJEURE
The Seller is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Seller from complying with its obligations, and that cannot be attributed to the Seller because they cannot be blamed on the Seller, and cannot be deemed to be for the Seller’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as - but not restricted to - war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Seller, a failure on the part of the Seller’s suppliers to supply goods or a failure on the part of the Seller’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Seller or third parties that it engages.
If as a result of a situation involving force majeure the Seller fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Seller will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the Agreement in whole or in part, without the Seller being obliged to pay the Buyer any compensation in that respect.
ARTICLE 7. COMPLAINTS
The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated. The Reciept or Order Confirmation should be submitted with the Complain (Download a Complain Form). All products by Volver have 2 years guarantee.
The Seller will respond to any complaints that it receives within a term of 14 days after receipt. The Seller will notify the Buyer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Buyer can expect to receive an answer.
The Buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, colour, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint.The Seller hereby informs that the Product can differ slightly from the visual material of the Website, since each Product is handmade. Complaints, and complaints regarding the removal of certain Products from the Website, are not well founded. The Seller will not be liable for any damage that the Buyer sustains as a result of such deviations or the removal of such Products from the Website.
The Buyer will fully cooperate in the event that the Seller recalls a Product. The Buyer will notify the Seller immediately in the event that the Buyer suspects that a Product has a safety defect and is subject to being recalled.
ARTICLE 9. RETENTION OF TITLE
The Seller will retain the title in respect of any and all goods to be delivered until the following obligations towards the Seller have been complied with in full:
• the performance and obligations (including payment obligations) that the Buyer owes/has in respect of any and all goods that have been or that will be delivered in accordance with the agreement; and
• claims on the ground of the Buyer’s breach in respect of his/her compliance with this agreement.
ARTICLE 10. GUARANTEE AND LIABILITY
The Seller is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Buyer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Seller is legally liable towards the Buyer, exceed the Purchase Price. This provision is not intended to exclude the Seller’s liability in the event of bodily injury or death.
The Seller refers to the disclaimer with regard to its liability in respect of the Website and the use of the Website.
ARTICLE 11. APPLICABLE LAW
The Agreement is governed by Norwegian law. Any dispute or claim arising out of or in connection with the Agreement or its formation (including, without limitation, non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Norway.
ARTICLE 13. AMENDMENT TO THE GENERAL TERMS AND CONDITIONS
The Seller will be entitled to amend these General Terms and Conditions from time to time. The most recent version of the General Terms and Conditions will be placed on the Website. The Buyer must always consult these General Terms and Conditions before using the Website. If the Buyer is unable to consult the General Terms and Conditions via the Internet the Seller will send the Buyer a copy of the most recent version of the General Terms and Conditions by e-mail.
These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between Volver and our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales of goods and services.